Even though you are the farm administrator, site collection admin for the ssp, you get access denied error, when you click on the 'User profiles and properties'.
Sharepoint Central Admin -> SharedServices1 -> User Profiles and My Sites -> User profiles and properties'
- Go to Personalization services permissions link located under the User Profiles and My Sites section on the shared services1 page.
Sharepoint Central Admin -> SharedServices1 -> User Profiles and My Sites -> Personalization services permissions
- Add users/group. Add yourself with the manage user profiles permissions.
If you are the admin then add the user who complained about the access.